Lead Service Designer, Energy Transition Platform

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København K

Opportunity


Who are we?

As an integrated container logistics company, A.P. Moller - Maersk is working to connect and simplify our customers’ supply chains. Every day, we facilitate and impact global trade by offering end-to-end logistics solutions across oceans, ports, air and on land. Our global network enables people in every corner of the world to trade with anyone, anywhere – ultimately creating opportunities for people and communities to thrive, and for businesses to grow.

Why should you work on the Energy Transition Platform?

The world is facing a climate emergency. We see it as our obligation – as an industry leader and with the resources available to us – to do all we can to get to net zero operations as fast as possible and to help our customers decarbonize their global supply chains end-to-end.

As a key player in an industry responsible for 3.5 billion tonnes of annual direct emissions, A.P. Moller - Maersk (Maersk) is committed to leading the decarbonization of logistics and taking responsibility to be part of the solution, enabling a green and just transition. In early 2022, we announced the ambitious goal of advancing the target year for our commitment to reach net zero emissions by a full decade, to 2040. This applies to our own operations, but – even more importantly – covers all three emission scopes and supports our customers’ own climate commitments.

In 2022, we improved our methodologies for scope calculations, allowing us to report more precise figures which increase the total emissions reported. Scope 3 calculations remain an evolving science, and our footprint will continue to evolve with more accurate data, and changes in our business.

Among other responsibilities, The Energy Transition platform team will build services to measure, calculate, and enable net zero commitments across our business by 2040. This means together we will:

  • Identify, source, normalize and govern timely and accurate data to enable emissions calculations
  • Provide a single source of calculated emissions measures and analysis using defined standard calculation methods with all applicable reporting schemes
  • Provision calculated results to the end users

Your day to day?

As a Lead Service Designer, you will work with and across teams of product managers, designers, and engineers to enable your team to deliver and iterate on high-quality (often software-based) services that deliver user and business value daily. You will work with one other Senior Service Designer who we will aim to bring on with your help.

You will be actively engaged with the teams in building a platform to capture emissions data from other products, which will be enabled through API based data exchange and event streaming providing a unified view of global emissions data across Maersk operations. This view is developing, and we need you to create a model to help us understand what the components of our service are and how they affect the various user experiences. For example, capturing emissions from a vessel will be very different from capturing emissions from terminals or warehouses. These journeys will need to be well understood and catered to uniquely.

You will be also engaged in building a service offering that standardizes emission calculation in alignment with Green House Gas (GHG) protocols, across the organization. This accounting platform and calculator will be integrated with other products and services to build a single source of truth for standardized emissions data for the group. As a Lead Service Designer in the Energy Transition Area, you will:

  • Perform user research and rapid synthesis on your findings and share them out
  • Understand the business processes which enable the value for our users to take place
  • Develop an empathy for how our infrastructure affects the way we build our services. You will lean into the realities of shipping and underlying technologies we use to deliver and maintain our services over time.
  • Help the team navigate organizational structures to enable lean decisions to be taken.
  • Find a balance between our need to avoid risk and to innovate in a fast-moving market.

Please apply if you -

  • Have 7-10 years' experience working in design, R&D or innovation in a corporate, tech company or startup. You can show examples of implementing service design methodologies in large organizations – and have tangible results showing the impact.
  • You are an expert systems thinker, are data driven, and can handle large amounts of complexity.
  • Thrive in early-stage environments where the question of what to build is as critical as how to build it.
  • Are energized by digging into details of issues with current services and creating a case for change. You are a good storyteller by nature.
  • Enjoy ecosystems with many complex stakeholder needs: we are catering to ship’s captains tracking fuel as much as economic regulators who are looking at co2 to investors looking at co2e and so on.
  • Seek to build and nurture environments of high collaboration and inclusiveness across lines of the business, geographies, and ways of knowing.
  • Have tools and techniques to help scale service design in our organization (you are part of a small group for now!)

Please submit a small portfolio of work examples (pdf or link) with your application. Submissions without will not be considered.

Who is the Hiring Manager?

The hiring manager for this role is Heather Moore, Sr Engineering Director for the Energy Transition area. Here are a few principles Heather leads by:

Kindness above all else Remove waste when you see it Effective actions High Activity Know your users / Use your product Put things on the table today, not tomorrow Always reach across the aisle Support curiosity Teams win and lose together Keep yourself recharged Tell it like it is

Lean Product Development, Extreme Programming, and Full Stack Service Design have influenced Heather a lot. Heather looks to develop products in a way that maximizes learning along the way, while remaining aware of the ethical tension in moving too fast without consideration.

DK Benefits working at Maersk?

  • Stock grants
  • Annual bonus
  • Pension contributions
  • 6th week of vacation
  • Car allowance, depending on job level
  • Paid phone and home internet
  • Relocation assistance and partner support on relocation
  • The company canteen serves breakfast and lunch as part of your monthly payment. 5-day package is 555 dkk/mo; 3-day package is 335dkk/mo if you plan to work some days at home.
  • Take home dinners for 15dkk
  • Later and mid-day canteen serving snacks, smoothies, and sandwiches in case you miss the main canteen’s hour
  • Work from Home package (office chair, 24” monitor, wireless keyboard and mouse)
  • We support flexible working, and you can choose when you are remote. You can set this up with your team based on your best way of working.
  • 6 months paid parental leave and ability to come back at 80% time for full pay for 26 weeks after your return
  • Relaxed dress- jeans are fine
  • Holiday & special occasion gifts

Health

  • Danica Health Package
  • Professional health examination at Aleris Hospitals at favorable prices
  • Onsite optician and physiotherapy
  • Relaxation sessions and massage
  • Onsite gym with classes (spin, yoga) and trainers available
  • Flu vaccination onsite

Discounts

  • Salling Group Discount Card (5-7% discount at Føtex, Bilka, Netto etc)
  • Cottage bookings around Denmark, Sweden and more. You pay a subsidized amount.
  • Preferential exchange rates with OFX if you need to transfer money abroad
  • Dry cleaning (fx. 10 shirts for 190dkk), tailoring and cobbler onsite
  • Bike repair onsite (50dkk for most repairs)

Social/Activities

  • Access to various clubs with discount activities from Art club to Yacht club to Angling club with planned fishing trips to Brewing club
  • Indoor virtual golf onsite
  • Employee resource groups and activities, fx. Pride@Maersk fior the LGBTQ+ community and allies or the PWN which is a network of brave women who want to make a real change on inclusive leadership and equitable career progression for women in Maersk.
  • Full access to the O'reilly learning library
  • Safe bike parking + showers/lockers for commutes
  • One Maersk Friday Bar on last Friday of each month (DJ, food, specialty beer and cocktails)
  • Internal boutique deli selling wine, cheese, sweets for quick pickups on the way home.
  • Subsidized specialty coffee boutique onsite

We’re building a culture where everyone can feel at home. We don't just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, we succeed as one global team.

We want to encourage innovation and empower our teams to share new ways of thinking, making the most of our diverse talents. But it’s also about feeling involved and encouraged to be yourself.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København K.

Jobbet er oprettet på vores service den 21.3.2023, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • København K
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