IT Supporter
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København K
Opportunity
We are looking for a passionate, professional IT supporter with high drive, can-do attitude and excellent IT and Business understanding. We operate within a fast-paced environment, where we have focus on all our services and we are expected to react proactively and effectively with high quality on all requests and incidents addressed to Onsite IT.
In Maersk, we are technology first hence we’re harnessing the power of technology to reinvent the future of integrated logistics. We know that great customer experiences require a team that leads the way in world-class service and operations – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to collaborate with colleagues around the globe and expand your skills.About This Opportunity
Welcome to the IT Onsite Support Team. We add value by delivering IT support following the incident management and request fulfilment process.
You’ll play a vital and valuable role in performing initial troubleshooting and handling incident and requests, as effectively as possible. You are expected to take ownership and use your extraordinary collaboration skills to ensure that business will be able to deliver and run smoothly. You will be part of a support team operating from 07:30-17:30 all business days (on shift schedule), some additional days and hours can be expected, in a dedicated working and supporting environment.
What You’ll Be Doing
· Represent Technology organization and act as the first level IT supporter for all end-users regarding to incident management and requests for hardware and software
· Work according to defined processes and align activity with business priorities
· Assist with the meeting room setup and large event support
· Interact with second line support and external vendors
·Track, prioritize and document all incidents reported to IT Service Desk and Support, using the relevant tools following the incident management procedure to avoid future incidents
· Communicate progress to the affected end users
· Diagnose software and hardware problems in order to find the right solution and thereby help the end user
· Proactively instruct end users in the delivered functionality
· Actively participate in knowledge sharing among colleagues to create and implement best practice
· Proactively take part in process optimizations
· Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth
What Gets You out of Bed Each Morning
The Purpose that drives us: To improve life for all by integrating the world. “Our purpose is the reason why we get out of bed each morning – looking forward to a new and exciting day. It’s not about making money, but what we contribute to the world we all share. That means satisfying our customers, attracting and retaining great talent, and conducting ourselves as a responsible and valued member of our communities,” says CEO Soren Skou.
The purpose guides us in being at our best – and that, we imagine, you share with us.
To Succeed In This Role, We Believe That You
· Have attention to details, working dependence and understanding the importance and impact of performed tasks
· Are passionate, creative and have persistent approach to support and improving end-user experience
· Present excellent collaboration skills and communication/information sharing
· Are proactive and show ‘can do’ attitude (absolute must)
· Present excellent spoken and written communication skills
· Are willing and curious to build new competences
· Are open-minded as a person. You appreciate interaction with people and enjoy working with end-user in focus
· Are fluent in written and spoken English
Your Experience And Background Could Come From
· Technical IT background, either professional or educational, or a similar position
· Knowledge and professional experience in ITIL processes and ITSM tools (certificate will be an advantage)
· Familiarity across end user computing systems – such as Microsoft and Apple products, iOS and Android devices, Meeting room technologies, Linux, O365, various development tools and other software;
· An interest and experience with desktops, laptops, mobiles devices and printers.
· Supporting implementation of new technologies
· Network knowledge and experience with ServiceNow are an advantage
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 18.5.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- København K
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Statistik over udbudte jobs som it-supportere i København K
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Statistik over udbudte it-supportere i København K over tid
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