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Are you ready to make a difference within our IT Services & Delivery team? Do you strive for perfection in everything you do? Are you motivated by delivering outstanding service to our end users? And are you good at spotting organizational optimization possibilities? Then this is your call to action!
A global environment
Our business is growing and so is our users’ need for support. Hence, we are looking for a skilled IT Support Technician to spearhead our operations out of CPH.
You will become part of a global team, headquartered in Copenhagen, where your manager will also be located. We value informality, flexibility and a high motivation to making a difference.
Your experience
For you to be the right candidate, you need to have an IT-related education, 2-4 years of experience from a similar job, be fluent in English and Danish, have an organized approach to your tasks, be improvement and detail oriented, and finally, have a mindset where you know the importance of putting our customers first – our end users!
Our expectations
We expect you to be willing to go the extra mile when it comes to supporting our users. We want to be the best at what we are doing – solving our users’ IT-related issues. Furthermore, we are maturing our organization to scale well along with the business. Thus, we also expect you to be change-ready, good at spotting opportunities for improvement and willing to work with smaller projects and analytical tasks alongside your daily tasks.
Your tasks will evolve around the following:
- Maintaining a high level of customer service for all support-related queries
- Follow processes defined and related to ITIL
- Procurement and setup of hardware (PC and phones primarily)
- Android and iOS troubleshooting and setup configuration
- Solve walk-ins and support users with issues that cannot be solved remotely
- Secure meeting rooms, printers, networks etc. are fully functional
- Escalate issues to vendors and partner level support as appropriate
- Report relevant issues, immediately to superior and project manager
- Keep up to date with the latest technology within expertise field
- Ensure and promote knowledge-sharing within department and global team
- Monitor systems within areas of responsibility and take proactive measures as appropriate to ensure continued delivery of services
- Assist and support in larger development projects for the department
- Drive projects yourself and engage other team members
- Push and mature our CPH office to increase professionalism and end-user satisfaction
Furthermore, we expect you have experience with:
- Management of Microsoft services (AD, Sites and Services) we do run O365
- Change management and version control
- Administration, troubleshooting, and performance tuning of application stacks
- Excel and PowerPoint superuser
- Project management (on a basic level)
- ITIL and Agile
- Lean/SixSigma is a big plus, but not a prerequisite
If you are reading the above and thinking you are the perfect fit – then we cannot wait to hear from you.
We value our employees highly. This is reflected in our values, and we provide:
- An attractive compensation package
- Personal and professional development
- Long-term employment
- A challenging job in an international pharmaceutical company
- A flat organizational structure
Additional information
Submit your application as soon as possible and no later than March 28. We conduct interviews on a continual basis and the position will be filled when we have met the right candidate.
If you have questions, please contact IT Manager Service, Per Eppers, at +45 20 11 02 52.
Xellia Pharmaceuticals is owned by Novo Holding A/S and is a specialty pharmaceutical company leading in the development, manufacture and supply of anti-infective treatments. Headquartered in Copenhagen, Denmark, Xellia has global facilities in Europe, North America, and Asia, currently employing over 1700 people. With over 100 years of industry experience in developing last resort treatments for infectious diseases, Xellia is focused on the supply of products which not only save lives, but also improve and enhance patients’ quality of life. Together with us, you can help lead the fight against bacterial infections.
Read more about Xellia Pharmaceuticals here
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 5.3.2021, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
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