Technical Support Analyst, Leixlip, Co. Kildare, Ireland (45 mins by train from Dublin...

Technical Support Analyst

Location: Leixlip, Co. Kildare

Salary: €26.500 annually

Hours: 40 hours weekly, Shift work

Contract: Permanent

Relocation Package: Included - €2000

Do you have a degree or a diploma in IT and are you interested in landing a job in one of the biggest IT companies in the world? Are you looking for a job, which can give you valuable IT experience for your CV and do you want to challenge yourself and live abroad? If so, maybe Technical Support Analyst is the right position for you?

We are in the moment looking for motivated candidates who wish to show off and develop their IT skills and want to join our multicultural service desk team located in Leixlip, Ireland (45 mins by train from Dublin city centre).

The position will suit enthusiastic candidates with customer service or tech support experience, who wants to gain international experience. We will consider candidates who are already based in Ireland or candidates who are willing to relocate.

(Relocation package included: €2000 incl. flight ticket and up to 14 days accommodation)

Why should you consider Ireland as you next destination?

• Ireland has become the Silicon Valley of European. IT companies such as DXC,
• Microsoft, Google and Facebook have their headquarter here.
• A fast-paced job market, which means good opportunities for job progression and development.
• A chance to gain a strong and professional international network.
• The opportunity to return with valuable experience with e.g. IT Troubleshooting, software Solutions, Customer service skills, Problem Solving and Quality Control, Coaching, Mentoring.

Benefits

• Permanent contract with Cpl Integrated Services
• Competitive salary and performance bonus structure
• Relocation package included (€2000 incl. flight ticket and up to 14 days accommodation)
• Flexible working hours. Shift work.
• 21 days holiday + 9 bank holidays.
• Paid training and good opportunity for career progression
• Free gym onsite
• Sports and Social Club Membership

About the position

We have an exciting new project where we would need candidates, who want to use their technology knowledge and their interpersonal skill to help us provide first class tech support to our Dutch business clients.

As a Technical Support Analyst, you will be the first point of contact for the business client and job activities include responding to clients, resolving IT problems remotely or by dispatching for onsite support.

Main Responsibilities will include:

• Troubleshooting business clients by telephone, call handling systems, email, web chat and SST (self-service tickets) over IT-related problems using the Danish language
• Documenting information in the ticketing systems and providing the customer with information and updates
• Following quality guidelines to ensure customer service is delivered at a standard that matches the quality of the Company brand
• Exploring new and creative solutions for IT problems
• Undertake onsite training and development classes to feed your ambition in IT

Your profile:

• Fluency in one of the Nordic Languages (Swedish/Danish/ Norwegian) and a good Level of English (B2)
• A degree or a diploma in IT, computer science or something inequivalent
• Recent work experience and professional understanding of customer service
• Excellent oral and written communication skills
• Excellent attention to detail and organisational skills

How to apply?

If you want to apply for this position, please send your CV and a short cover letter to [email protected]

If you are interested in languages jobs in Ireland, we’ll offer you meaning full jobs with great growth opportunities and development. Check out the Cpl website for other job opportunities: https://www.cpl.ie/language-jobs.aspx?page=22

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Kilde: Jobnet.dk