Customer Service & Sales Support Manager - Frederiksberg
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Frederiksberg
Georg Jensen A/S is looking for an experienced manager for Customer Service & Sales Support.
You will report to the Head of Global Merchandising. The team consists of 16 team members (incl. a Customer Service team in Thailand), who dedicate their time and effort, offering excellent customer & sales support to Georg Jensen’s customers and stakeholders. The job is placed at the beautiful HQ in Frederiksberg, Copenhagen.
Georg Jensen has a leading market position in the high-end Jewellery market and premium Home Product market with distribution to the best retailers in the market. We strive to protect our strong brand position to ensure our customers continue to be inspired by Georg Jensen products.
The role
Are you an experienced People Manager, who ensures great results and motivates the team to achieve the highest results? Can you ensure that the team lives up to Georg Jensen’s exceptional customer service criteria, while following up-to-date guidelines and processes? Are you an organised and structured person, who can lead a support team? Then you might be who we are looking for.
The criteria for success in this position will be to lead and support the team, while ensuring strong processes and procedures are constantly updated / created, implemented and followed. Support should be delivered on time with a high level of quality.
What we offer
We offer a challenging position in a global company with a strong brand and a culture built on a deep and rich heritage of Scandinavian design and craftsmanship. Our work environment is positive and dynamic with highly qualified colleagues in an international atmosphere. You will have great opportunity to influence the development and the nature of the position as well as create value for colleagues and business partners worldwide.
Your tasks and responsibilities:
Your Profile:
The ideal candidate has several years of experience within customer service and / or sales, and 3-5 years of experience as a People Manager. Relevant education is also required.
The ideal candidate has the following competences:
Application:
Please click on this LINK to apply for the job. The application must be submitted no later than December 31, 2019. We will start the interview process in January 2020 and look to fill the position as soon as possible.
Contact:
For further information regarding the position, please contact Head of Global Merchandising, Charlotte Juhl, at email [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Scandinavian aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
We pride ourselves on our more than 1.300 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 2.000 wholesale accounts globally.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure diversity we seek talented, qualified employees in our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Kilde: Jobnet.dk
You will report to the Head of Global Merchandising. The team consists of 16 team members (incl. a Customer Service team in Thailand), who dedicate their time and effort, offering excellent customer & sales support to Georg Jensen’s customers and stakeholders. The job is placed at the beautiful HQ in Frederiksberg, Copenhagen.
Georg Jensen has a leading market position in the high-end Jewellery market and premium Home Product market with distribution to the best retailers in the market. We strive to protect our strong brand position to ensure our customers continue to be inspired by Georg Jensen products.
The role
Are you an experienced People Manager, who ensures great results and motivates the team to achieve the highest results? Can you ensure that the team lives up to Georg Jensen’s exceptional customer service criteria, while following up-to-date guidelines and processes? Are you an organised and structured person, who can lead a support team? Then you might be who we are looking for.
The criteria for success in this position will be to lead and support the team, while ensuring strong processes and procedures are constantly updated / created, implemented and followed. Support should be delivered on time with a high level of quality.
What we offer
We offer a challenging position in a global company with a strong brand and a culture built on a deep and rich heritage of Scandinavian design and craftsmanship. Our work environment is positive and dynamic with highly qualified colleagues in an international atmosphere. You will have great opportunity to influence the development and the nature of the position as well as create value for colleagues and business partners worldwide.
Your tasks and responsibilities:
- Managing Customer Service & Sales Support team in Denmark & Thailand
- Develop and implement processes supporting the sales organisation
- Coordinating and ensuring excellent customer experience and service
- On-going analysis of key wholesale customer satisfaction and customer expectations
- Development and contribution with various sales insights and presentation materials
Your Profile:
The ideal candidate has several years of experience within customer service and / or sales, and 3-5 years of experience as a People Manager. Relevant education is also required.
The ideal candidate has the following competences:
- Ability to be supportive, drive projects and development of the team
- Structured with a hands-on mentality and solid in problem solving, while striving for constant improvement
- Sales and service-oriented mindset
- Excellent communication skills
- Ability to navigate and network in a complex structure
- Strong numerical skills and an analytical mind-set
- Ability to work well under pressure and deliver results on time in collaboration with the team
- High proficiency in English and Danish with strong communication skills
- Highly skilled MS Office user, especially Excel. Axapta experience is a plus
Application:
Please click on this LINK to apply for the job. The application must be submitted no later than December 31, 2019. We will start the interview process in January 2020 and look to fill the position as soon as possible.
Contact:
For further information regarding the position, please contact Head of Global Merchandising, Charlotte Juhl, at email [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Scandinavian aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
We pride ourselves on our more than 1.300 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 2.000 wholesale accounts globally.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure diversity we seek talented, qualified employees in our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Frederiksberg.
Jobbet er oprettet på vores service den 11.12.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Frederiksberg
- Tirsdag den 31. december 2019
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Statistik over udbudte kundeservicemedarbejdere i Frederiksberg over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 9. november 2024 | 5 |
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| 10. oktober 2024 | 4 |