EMEA Order Supervisor, GN Hearing
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Ballerup
This is your chance to gain a foothold in an international organization as you work across the entire EMEA region – all while joining a new team, which you will be able to influence as we move towards our future order management set-up.
Influence a brand-new team
Based in Ballerup, you will be part of our new EMEA Customer Service team alongside 1 other order supervisor. The team is closely tied to our external partner – our new shared services function of 35 colleagues in Budapest handles order entries – which means you will function as the escalation point for your colleagues.
Be the main driver of our master data set-up
As you read this, we are in the process of transforming our European order management set-up. Previously, order management was decentralized, leaving us with multiple processes and ways of working. Now, we want to streamline our processes from a central function, working closely with the local customer service units and stakeholders. By April 2021, we expect to have rolled out the set-up across Europe.
Consequently, you will play an important role in maintaining our systems and ensuring a high data quality for our customers.
You will be instrumental in securing robust processes for maintaining master data for our entire customer set-up, Salesbuild, SKU cards, vendors and other order system-related tasks in our ERP system. Also, you will play an important role in rolling out a new ERP system, Dynamics 365, as a superuser in e-commerce.
Specific tasks may also include:
Data-driven and great customer service skills
“You’ll be an integral part of our new European set-up and its future success. So we need you to be structured and customer-focused, following up with all your stakeholders and making sure we are always transparent in our processes and data,” says Lars Steffensen, Customer Service Director.
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 14th, 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Customer Service Director Lars Steffensen on +45 4055 0581.
#LI-Resound
Influence a brand-new team
Based in Ballerup, you will be part of our new EMEA Customer Service team alongside 1 other order supervisor. The team is closely tied to our external partner – our new shared services function of 35 colleagues in Budapest handles order entries – which means you will function as the escalation point for your colleagues.
Be the main driver of our master data set-up
As you read this, we are in the process of transforming our European order management set-up. Previously, order management was decentralized, leaving us with multiple processes and ways of working. Now, we want to streamline our processes from a central function, working closely with the local customer service units and stakeholders. By April 2021, we expect to have rolled out the set-up across Europe.
Consequently, you will play an important role in maintaining our systems and ensuring a high data quality for our customers.
You will be instrumental in securing robust processes for maintaining master data for our entire customer set-up, Salesbuild, SKU cards, vendors and other order system-related tasks in our ERP system. Also, you will play an important role in rolling out a new ERP system, Dynamics 365, as a superuser in e-commerce.
Specific tasks may also include:
- Creating customers in the system, including assigning account numbers in Navision or SAP codes via Master Data as well as updating Salesbuild and controlling evidence of compliance before first order
- Updating price lists on requests from Sales and at product launches and managing the update of the yearly spare part price list
- Unblocking all new part numbers in Navision for launches and blocking terminated part numbers
- Maintaining Corporate Finance and controlling mistakes in posting or credit notes
- Owning all work instructions and guidelines for global Customer Care and service processes with ROC facilities and warranty agreements
- Supporting inspections and audits
Data-driven and great customer service skills
“You’ll be an integral part of our new European set-up and its future success. So we need you to be structured and customer-focused, following up with all your stakeholders and making sure we are always transparent in our processes and data,” says Lars Steffensen, Customer Service Director.
- You have a few years of experience in customer service or order management – or perhaps from a finance function where you have worked at an administrative level with data and reports
- You are an Excel wizard
- You possess a strong hands-on ERP and process understanding and you know Navision in detail
- You are fluent in English
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 14th, 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Customer Service Director Lars Steffensen on +45 4055 0581.
#LI-Resound
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 22.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Ballerup
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|---|---|
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| 31. oktober 2024 | 76 |
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