Service Delivery Associate – Application Services Processes and Support
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Ballerup
Kickstart your career within Service Delivery in an innovative and global atmosphere
LEO Pharma is on an exciting journey of transformation to become the world leader in dermatology. This provides each one of us with excellent opportunities to make an impact and we believe that every role or position has a part to play in shaping the future. We are encouraged to voice our opinion, share our ideas and are trusted to make them happen. If you embrace change and love taking on new challenges, you will thrive with us.
Over the last couple of years, the Global IT organization has taken major steps to optimize the organization and the processes. The Global IT Division in LEO Pharma has the aim of always having and maintaining a world-class service delivery in a fast-growing global business, building roadmaps for their services together with the primary outsourcing partners. Changes like these in a rapidly growing global organization creates an environment of continuous service improvement, transformation and innovation at LEO Pharma.
The job
The Application Services department in Global IT plays a central role in delivering IT services that are reliable, scalable, cost efficient and meet agreed service levels. As part of our Service Delivery Team you will assist and support across areas ensuring our systems meet the requirements of the business on delivery of IT services.
Your primary tasks will be a good and varied mix of specific Application Services tasks e.g.:
System & License reviews Drive user reviews and periodic review Support SDM’s in ad-hoc troubleshooting, clarification and coordination Optimize processes for recurring SDM tasks by documentation, analysis, process assessments etc Coordinate and handle cross-area tasks and issues Drive smaller projects in relation to tasks performed within DevOps Services on the Veeva Vault platform Support SDM’s with administrative tasks Prepare, participate and report on collaboration meetings with vendor and process owners/business
Our ambition with this position is to see you develop into a Service Delivery Professional over the course of the first 2-3 years. We will support your progress and development with relevant on the job training and sparring.
Your qualifications:
Bachelor’s degree in computer science, engineering, pharma, business or another relevant field 1-2+ years of relevant experience Knowledge about Pharma, GxP and computer validation is desirable Being part of an international organization, you must possess very good English skills, written and spoken
As a person you are motivated by making a difference, digging into issues and making things happen. You have a structured approach to problem solving and the ability to analyze data and material to identify improvement opportunities. You take responsibility and ownership, and you are a fast learner. In addition, you are a strong communicator, who excel at engaging with internal and external stakeholders across educational, geographical and cultural boarders. You thrive in a fast-paced environment, enjoy being challenged and you are willing to go that extra mile when it comes to the more trivial tasks.
Your new team
You will join a team of highly skilled professionals covering the entire business application portfolio at LEO Pharma’s headquarters in Ballerup, Greater Copenhagen. We own and manage the LEO Pharma IT applications lifecycle as well as managing the outsourcing providers’ delivery of Application Services. We share a passion for providing high quality service to the LEO business. Our work environment is characterized by knowledge sharing, open dialogue and room for having a good time together.
Join our mission to help more people achieve healthy skin
Hundreds of millions of people around the globe are suffering from an untreated skin disease. Helping these people to get a better life is what LEO Pharma is all about. By understanding their needs and wishes we will improve existing treatments and break new land to uncover the solutions of tomorrow.
By joining LEO Pharma you will get the opportunity to create results, develop yourself among highly skilled colleagues while taking on our quest to become the preferred dermatology care partner improving people’s lives around the world and at the same time create profitable growth.
LEO Pharma is on an exciting journey of transformation to become the world leader in dermatology. This provides each one of us with excellent opportunities to make an impact and we believe that every role or position has a part to play in shaping the future. We are encouraged to voice our opinion, share our ideas and are trusted to make them happen. If you embrace change and love taking on new challenges, you will thrive with us.
Over the last couple of years, the Global IT organization has taken major steps to optimize the organization and the processes. The Global IT Division in LEO Pharma has the aim of always having and maintaining a world-class service delivery in a fast-growing global business, building roadmaps for their services together with the primary outsourcing partners. Changes like these in a rapidly growing global organization creates an environment of continuous service improvement, transformation and innovation at LEO Pharma.
The job
The Application Services department in Global IT plays a central role in delivering IT services that are reliable, scalable, cost efficient and meet agreed service levels. As part of our Service Delivery Team you will assist and support across areas ensuring our systems meet the requirements of the business on delivery of IT services.
Your primary tasks will be a good and varied mix of specific Application Services tasks e.g.:
Our ambition with this position is to see you develop into a Service Delivery Professional over the course of the first 2-3 years. We will support your progress and development with relevant on the job training and sparring.
Your qualifications:
As a person you are motivated by making a difference, digging into issues and making things happen. You have a structured approach to problem solving and the ability to analyze data and material to identify improvement opportunities. You take responsibility and ownership, and you are a fast learner. In addition, you are a strong communicator, who excel at engaging with internal and external stakeholders across educational, geographical and cultural boarders. You thrive in a fast-paced environment, enjoy being challenged and you are willing to go that extra mile when it comes to the more trivial tasks.
Your new team
You will join a team of highly skilled professionals covering the entire business application portfolio at LEO Pharma’s headquarters in Ballerup, Greater Copenhagen. We own and manage the LEO Pharma IT applications lifecycle as well as managing the outsourcing providers’ delivery of Application Services. We share a passion for providing high quality service to the LEO business. Our work environment is characterized by knowledge sharing, open dialogue and room for having a good time together.
Join our mission to help more people achieve healthy skin
Hundreds of millions of people around the globe are suffering from an untreated skin disease. Helping these people to get a better life is what LEO Pharma is all about. By understanding their needs and wishes we will improve existing treatments and break new land to uncover the solutions of tomorrow.
By joining LEO Pharma you will get the opportunity to create results, develop yourself among highly skilled colleagues while taking on our quest to become the preferred dermatology care partner improving people’s lives around the world and at the same time create profitable growth.
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 29.10.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- Ballerup
- Søndag den 10. november 2019
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