Head of Customer Data Insight & Analytics
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København K
Maersk is the largest shipping and container logistics company in the world. A $30bn organisation with over 79,000 people, we ship roughly 20% of the world’s container freight. We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.
This role will lead a team of analysts to use customer data and analytics to support the Sales & Marketing function in achieving critical objectives like top-line growth, NPS improvement, and customer centricity.
Joining Maersk will embark you on a great journey with career development in a global organisation.
As Head of Customer Data Insights & Analytics in the Sales & Marketing function you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
You will be leading a team of experienced and capable analysts, you will help shape and deliver the vision for using customer data in Sales and Marketing in Maersk. You are the champion for customer data in Sales and Marketing, democratising key data tools and resources, and raising awareness and usage of customer data.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
You will drive progress in three important data-led agendas:
Drive top-line growth by working with Sales & Marketing leadership stakeholders to identify, prioritise and implement customer data and analytics use cases to unlock growth. You will put in place innovative and scaled customer data and analytics use cases to grow revenues, leveraging internal and 3rd party data, collaborating with internal data experts and using 3rd parties as needed to close capability gaps.
You will leverage rich data insights to identify and recommend NPS improvement opportunities across all functions. You will use rich data to uncover powerful insights that can improve the customer experience and deliver commercial value enterprise-wide. Additionally, you will build a wide network to influence stakeholders across the business to act on NPS improvement recommendations, driving NPS engagement and buy-in to drive change.
You will put in place the right tooling, measurement, processes to achieve continuous improvement in marketing effectiveness. Working with the marketing teams, you will ensure that we capture and act on the learnings to increase the effectiveness and efficiency of our customer communications.
You will deal with knotty, challenging problems requiring strategic thinking. Your ability to lead a team, coach and foster collaboration will be key, along with an ability to present and enlighten others about your findings, at the top and bottom of the organisation.
The ideal candidate has a proven track record as an analytical leader with experience leading high-impact analytical teams.
You are a strategic thinker with a structured approach to problem solving.
You have strong commercial nous, and a track record of delivering commercial outcomes.
You are an excellent communicator with strong influencing skills.
Deep numeracy and experience with advanced analytics is required.
Furthermore you:
• Have experience leading NPS improvement
• Have experience leading sales and marketing effectiveness improvement
• Are happy in an environment that is undergoing large change.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
This role will lead a team of analysts to use customer data and analytics to support the Sales & Marketing function in achieving critical objectives like top-line growth, NPS improvement, and customer centricity.
We offer
Joining Maersk will embark you on a great journey with career development in a global organisation.
As Head of Customer Data Insights & Analytics in the Sales & Marketing function you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
You will be leading a team of experienced and capable analysts, you will help shape and deliver the vision for using customer data in Sales and Marketing in Maersk. You are the champion for customer data in Sales and Marketing, democratising key data tools and resources, and raising awareness and usage of customer data.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
You will drive progress in three important data-led agendas:
Drive top-line growth by working with Sales & Marketing leadership stakeholders to identify, prioritise and implement customer data and analytics use cases to unlock growth. You will put in place innovative and scaled customer data and analytics use cases to grow revenues, leveraging internal and 3rd party data, collaborating with internal data experts and using 3rd parties as needed to close capability gaps.
You will leverage rich data insights to identify and recommend NPS improvement opportunities across all functions. You will use rich data to uncover powerful insights that can improve the customer experience and deliver commercial value enterprise-wide. Additionally, you will build a wide network to influence stakeholders across the business to act on NPS improvement recommendations, driving NPS engagement and buy-in to drive change.
You will put in place the right tooling, measurement, processes to achieve continuous improvement in marketing effectiveness. Working with the marketing teams, you will ensure that we capture and act on the learnings to increase the effectiveness and efficiency of our customer communications.
You will deal with knotty, challenging problems requiring strategic thinking. Your ability to lead a team, coach and foster collaboration will be key, along with an ability to present and enlighten others about your findings, at the top and bottom of the organisation.
We are looking for
The ideal candidate has a proven track record as an analytical leader with experience leading high-impact analytical teams.
You are a strategic thinker with a structured approach to problem solving.
You have strong commercial nous, and a track record of delivering commercial outcomes.
You are an excellent communicator with strong influencing skills.
Deep numeracy and experience with advanced analytics is required.
Furthermore you:
• Have experience leading NPS improvement
• Have experience leading sales and marketing effectiveness improvement
• Are happy in an environment that is undergoing large change.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 11.5.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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