Engineering Manager - Service Ownership

Opportunity

A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year.

As an international business on a high-tech journey, we don’t just transport millions of tons of cargo. We’re leading a digital revolution in global trade, creating opportunities for millions of customers around the world through new technology, data science, and artificial intelligence.
We are building a world class internal technology organisation at Maersk focusing on driving ownership, predictability, and agility in our technology.

Growing your skills with Maersk means growing global trade and reinventing our industry, creating a digital foundation that moves the world. But it also means creating life-enhancing prosperity for people and communities through exciting initiatives.

At Maersk we are doing amazing things like reducing global food waste, making trade fairer, improving communities and going carbon neutral by 2050 – this is your chance to contribute to initiatives that can shape a better future for everyone. Join us, and let’s make these issues a priority.

This is a big moment for us – and the world – and there’s never been a more exciting time to take part. Are you ready?

We offer

This is an extremely exciting time to join a growing and dynamic team that solves some of the toughest problems in the industry and builds the future of trade & logistics. Maersk’s Technology organisation offers a unique opportunity to impact global trade via the largest container shipping company in the world. In our Copenhagen office, we are a growing team of more than 30 nationalities. We focus on our people and the right candidate will have broad possibilities to further develop competencies in an environment characterised by change and continuous progress.

• We operate in a fast-paced environment utilizing modern technologies and bias toward action.
• We value customer outcomes and are passionate about using technology to solve problems.
• We are a diverse team with colleagues from different backgrounds and cultures
• We offer the freedom, and responsibility, to shape the setup and the processes we use in our community
• We support continuous learning, including through conferences, workshops and meetups.

Key responsibilities

Job Profile: Establish a regional accountability framework supporting successful technology deployment and support to our contract logistics (warehouses and container depots) operational sites.

Our Warehousing and Depot Platform team is looking for warehouse technology engineering manager who will provide technical leadership in standardizing our warehouse devices (label scan devices and label printers) inventory, driving large scale hardware technical debt replacement initiatives, and guiding cross functional teams through complex customer implementations and challenging cure periods.

The Engineering Manager will manages a team of 4 (located in different regions) and must provide a the technical direction. The Engineering Manager is responsible for quality assurance. Work with organizational resources outside team to remove impediments and protect them from organizational bureaucracy. The Engineering Manager coaches the team and the Platform Product Owner on the Agile process.

The right candidates for these positions will possess a detailed understanding of technology in a warehousing operational environment, having earned this experience through a career spent on-site supporting operational teams with reliable hardware/software integrated platforms.

We are large organisation that generates a steady stream of improvement initiatives, business growth opportunities, and challenging operational situations, which require an ability to comfortably manage multiple, and often competing, priorities simultaneously. This is a fast-paced environment where continuous improvement is required.

We are looking for

Service Ownership of Warehouse Technology
• Make sure that the team drive asset inventory accuracy, device and vendor evaluation/selection, and modernisation roadmap for our warehouse devices within an assigned geographic territory.
• Experience with scan devices and Label Printers for vendors
o e.g. Zebra, Symbol, Motorola, Honeywell, with Android and WinCE
• Experience with remote monitoring tools/applications that interface with scan devices and Label Printers
o e.g. SOTI, Flexera
• Take ownership to guide cross functional resources through complex technical challenges which occur when operational services are being impacted by hardware failures, network outages, and application outages within an assigned geographic territory.
• Ensure Maersk governance, frameworks and cybersecurity standards are followed and implemented effectively.
• Provide feedback to vendor management and procurement teams on supplier performance, making recommendations for alternative sourcing of hardware and services.
• Provide technical guidance to Industrial Engineering/Technology teams in their drive to automate our warehouse operations.

End-to-End Tech Accountability Mindset
• Experience in directly supporting new warehouse technology installation projects, customer implementations project, and direct on-site support.
• Partners with Project Mangers or Operational Managers in coordinating troubleshoot and testing efforts between technical (hardware and application) and non-technical (operational and commercial) teams.
• Drives project technology teams through challenging situations to successfully deliver solutions within promised timelines.
• Provide constant performance feedback to team members and their managers to ensure positive recognition culture and identifying upskilling opportunities.
• Establish, develop, and maintain key relationships with technical and non-technical leaders within assigned geographic territory.

Technical Expertise
• Experience with warehouse operational technology architectures including OT WiFi LAN (indoor & outdoor), handheld scan device interfacing, label printing services.
• Experience in RF survey, design, implementation & certification
o Perform wireless network assessments, modeling & analysis
o Familiarity with architectural differences for RF propagation
• Experienced with warehouse operational technology architectures
o Knowledge with OT Wireless Devices and vendors. (Cisco – HP )
• Experience in level 1 technical incident triage within an integrated warehouse devices (scan devices and label printers), WAN/LAN network, and the operational process enabling applications (WMS/YMS)
• Experience with Warehouse, Container Depots and/or Cold Storage operational processes and enabling WMS/YMS applications (Manhattan Scale and Korber/HighJump.
• Application configuration experience on handheld scanning devices
• Proficient with test equipment including RF sources and spectrum analyzers.

Position Accountabilities
• Stability metric improvements as measured by reductions in number of reported warehouse technology incidents
• Maintain high-level technical specification/design documentation for each of the sites in regional scope.
• Speed to resolution improvements as measured by reductions in the average and maximum time to resolve reporting incidents.
• Technical Debt budget adherence as measured by actual spend deviation from released funding.
• Technical Debt remediation as measured by net reduction in number of end-of-life units in operation.
• Positive qualitative input from key operations, commercial and technical stakeholders, specifically in times of high urgency and high complexity problem solving.