Principal Complaint Associate Expert
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Bagsværd
Do you have experience with complaint handling of medical products, knowledge within pharmaceutical production and are you used to working with administrative tasks? Would you like to be part of a department responsible for investigation of customer complaints and recalling products that do not live up to Novo Nordisk high quality standards? If so, you may be the person we are looking for.
The position
As a Principal Complaint Associate your responsibilities include:
Furthermore, you will assist the team and manager with professional guidance on complex case handling issues and act as a role model for less experienced colleagues. Besides case handing you are expected to drive improvement projects and have a continuously focus on optimising our work routines and procedures.
Qualifications
You are the ideal candidate if you:
Personally, you are known for your change readiness, positive mindset, flexibility, and persistence. You are structured, service-minded and like to share your knowledge with others. You enjoy working in an open-space office environment with changing priorities and short deadlines.
About the department
Customer Complaint Centre is part of the Novo Nordisk Quality organisation and is responsible for global case handling of product complaints, product defects, diverted products, counterfeit products, product recalls, surveillance as well as timely support and response to authority inspections and Health Authority (HA) requests.
We are more than 60 colleagues organised into 5 different departments.
Working at Novo Nordisk
At Novo Nordisk, we do not wait for change. We drive it. We are a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
If you have any questions about the job, please do not hesitate to call Senior Manager Karin Løbel-Moberg on phone: +45 3075 8463.
Deadline
Please apply before 15 January 2023.
Interviews will be conducted on an ongoing basis.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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The position
As a Principal Complaint Associate your responsibilities include:
- Registration of customer complaints, visual examination of samples, case investigation and responding to customer complaints on Novo Nordisk products
- Testing and examination of physical samples as well as maintaining written correspondence within HQ (Head Quarters), affiliates, and production sites globally during the investigation phase of the complaint
Furthermore, you will assist the team and manager with professional guidance on complex case handling issues and act as a role model for less experienced colleagues. Besides case handing you are expected to drive improvement projects and have a continuously focus on optimising our work routines and procedures.
Qualifications
You are the ideal candidate if you:
- Preferably have an education as a nurse, pharmaconomist, medical secretary, laboratory technician/assistant or technologist and are familiar with medical terminology
- Have IT skills and are used to work with administrative tasks in a structured manner with a sense for details, since all investigations and documentation must be recorded in our systems
- Are fluent in Danish (written and verbal) and have a satisfactory level in English, since all the written correspondence in the process will be in English
- Preferably are familiar with Novo Nordisk Products and Good Manufacturing Practice (GMP)
- Experience with deviation investigations, systematic problem solving and project management in general
Personally, you are known for your change readiness, positive mindset, flexibility, and persistence. You are structured, service-minded and like to share your knowledge with others. You enjoy working in an open-space office environment with changing priorities and short deadlines.
About the department
Customer Complaint Centre is part of the Novo Nordisk Quality organisation and is responsible for global case handling of product complaints, product defects, diverted products, counterfeit products, product recalls, surveillance as well as timely support and response to authority inspections and Health Authority (HA) requests.
We are more than 60 colleagues organised into 5 different departments.
Working at Novo Nordisk
At Novo Nordisk, we do not wait for change. We drive it. We are a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
If you have any questions about the job, please do not hesitate to call Senior Manager Karin Løbel-Moberg on phone: +45 3075 8463.
Deadline
Please apply before 15 January 2023.
Interviews will be conducted on an ongoing basis.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 13.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forretningsudvikler
- Bagsværd
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