Do you want to be the voice of Novo Nordisk customers? Do you want to get insight in the entire product portfolio of Norvo Nordisk’s products? And do you have experience with clinical activities or Good Manufacturing Practice (GMP) and Quality Assurance? Are you proactive and motivated by working with critical cases with high business impact? If so, you may be the person we are looking for in the Customer Complaint Center, Trending team working in Bagsvaerd.
The Position This is a highly versatile job where you will gain broad exposure to the company through interaction with different stakeholders and play a pivotal role in monitoring the product quality of products in clinical development and for those already on the market. The processes we work with link clinical development, production sites as well as our affiliates around the globe together. It requires an interest in and a good ability to understand stakeholders and customer’s needs. The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You gather insights from your dedicated colleagues and by working with high important data used for trending and reporting to different areas in the company. You will be responsible for handling escalated and complex customer complaints and trending of all Novo Nordisk products mainly used in clinical trials, and also marketed products. Our department is responsible for monitoring, detecting, investigating, and reporting complaint trends to top management and at different forums.
You will also be expected to proactively contribute to process improvements and other relevant projects in the area. This job gives you an opportunity to work with Novo Nordisk product from clinical development to products on the market and gives good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk. Qualifications • You have minimum 3-5 years of experience with clinical activities, production or quality assurance of pharmaceutical products.
• You hold an academic degree within MSc in engineering, pharmaceutical sciences, or a related natural science discipline.
• You must be fluent in English, both written and spoken As a person:
• You are structured, with a robust personality and a natural approach to cLEAN and a flexible working attitude.
• You take a pragmatic approach to problem solving and are used to a dynamic way of working both with projects and daily operation.
• You are a team player thriving to work closely with your colleagues and across departments in an international environment. At Novo Nordisk, your skills, dedication and ambition help us improve lives. In exchange, we offer you an opportunity to work with extraordinary talent, and to benefit from a range of possibilities for professional and personal development.
About the department
The Costumer Complaint Centre Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases, counterfeit and stolen products.
The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of 30 highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark.
Working at Novo Nordisk
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Contact
For further information please contact Senior manager Yeliz Saföz at +45 30793452
Deadline
22nd of October 2023.
Applications will be considered on an ongoing basis.

To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. Do you want to be the voice of Novo Nordisk customers? Do you want to get insight in the entire product portfolio of Norvo Nordisk’s products? And do you have experience with clinical activities or Good Manufacturing Practice (GMP) and Quality Assurance? Are you proactive and motivated by working with critical cases with high business impact? If so, you may be the person we are looking for in the Customer Complaint Center, Trending team working in Bagsvaerd.
The Position This is a highly versatile job where you will gain broad exposure to the company through interaction with different stakeholders and play a pivotal role in monitoring the product quality of products in clinical development and for those already on the market. The processes we work with link clinical development, production sites as well as our affiliates around the globe together. It requires an interest in and a good ability to understand stakeholders and customer’s needs. The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You gather insights from your dedicated colleagues and by working with high important data used for trending and reporting to different areas in the company. You will be responsible for handling escalated and complex customer complaints and trending of all Novo Nordisk products mainly used in clinical trials, and also marketed products. Our department is responsible for monitoring, detecting, investigating, and reporting complaint trends to top management and at different forums.
You will also be expected to proactively contribute to process improvements and other relevant projects in the area. This job gives you an opportunity to work with Novo Nordisk product from clinical development to products on the market and gives good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk. Qualifications • You have minimum 3-5 years of experience with clinical activities, production or quality assurance of pharmaceutical products.
• You hold an academic degree within MSc in engineering, pharmaceutical sciences, or a related natural science discipline.
• You must be fluent in English, both written and spoken As a person:
• You are structured, with a robust personality and a natural approach to cLEAN and a flexible working attitude.
• You take a pragmatic approach to problem solving and are used to a dynamic way of working both with projects and daily operation.
• You are a team player thriving to work closely with your colleagues and across departments in an international environment. At Novo Nordisk, your skills, dedication and ambition help us improve lives. In exchange, we offer you an opportunity to work with extraordinary talent, and to benefit from a range of possibilities for professional and personal development.
About the department
The Costumer Complaint Centre Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases, counterfeit and stolen products.
The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of 30 highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark.
Working at Novo Nordisk
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Contact
For further information please contact Senior manager Yeliz Saföz at +45 30793452
Deadline
22nd of October 2023.
Applications will be considered on an ongoing basis.

To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.