Product & Operations Supporter, Data & Analytics
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Hedehusene
Job Req Number: 46034
Time Type: Full Time
Do you want to protect a highly specialised team with excellent 2nd line data and analytics support? Can you automate support and continuously improve our supporting framework?
As our product & operations supporter, you will be a valuable team member guarding the rest of your team from interruptions and distractions and delegating tasks that require specialised knowledge.
Join a team focused on our most valuable digital products
You will join the Data & Analytics team. The purpose of our team is to build advanced end-to-end products that create direct business value for DSV’s divisions, including:
The use cases we solve tend to have a high degree of complexity, requiring non-deterministic problem solving (i.e. the use of ML/AI), near real-time data processing, a need for high availability, vertical and horizontal scalability and a very high volume of transactions.
However, fancy technologies and accurate ML models do not solve the issues at hand alone. We strive to combine our competencies to build holistic solutions where the underlying complexity is hidden for the user to create simple and value-adding experiences.
Your new unit is divided into cross-functional product teams with a mix of young and highly experienced colleagues. We strive to base our work on knowledge and insight rather than hierarchical structures, and we make sure that our decisions are based on conversations between people with different competencies rather than one individual.
You secure a smooth technical product support
Working across our 2 product teams, you will fill the role of a product operations and support specialist handling day-to-day operations and incidents like:
You will continuously improve our ways of working by:
Detail-oriented with an appetite for knowledge
You have an eye for detail that grants you the ability to identify recurring errors. You are eager to gain independent problem-solving skills by learning from your colleagues, and your communicative skills allow you to optimise your relationship with 1st as well as 3rd line support, securing swift and smooth issue handling.
Additionally, you have experience with most of the following technologies:
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Product Owner, Data & Analytics Nikolaj Thiesen on +45 2631 4696.
In your new work environment, we use the following technologies:
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.DSV.com
Time Type: Full Time
Do you want to protect a highly specialised team with excellent 2nd line data and analytics support? Can you automate support and continuously improve our supporting framework?
As our product & operations supporter, you will be a valuable team member guarding the rest of your team from interruptions and distractions and delegating tasks that require specialised knowledge.
Join a team focused on our most valuable digital products
You will join the Data & Analytics team. The purpose of our team is to build advanced end-to-end products that create direct business value for DSV’s divisions, including:
- Customs declaration automation
- Vendor invoices automation
- Booking transparency
- Address validation
- ETA prediction
The use cases we solve tend to have a high degree of complexity, requiring non-deterministic problem solving (i.e. the use of ML/AI), near real-time data processing, a need for high availability, vertical and horizontal scalability and a very high volume of transactions.
However, fancy technologies and accurate ML models do not solve the issues at hand alone. We strive to combine our competencies to build holistic solutions where the underlying complexity is hidden for the user to create simple and value-adding experiences.
Your new unit is divided into cross-functional product teams with a mix of young and highly experienced colleagues. We strive to base our work on knowledge and insight rather than hierarchical structures, and we make sure that our decisions are based on conversations between people with different competencies rather than one individual.
You secure a smooth technical product support
- 1st line support, who receives tickets in DSV’s IT service management system
- 3rd line support, who manages the infrastructure, middleware services and the application itself, which is the main responsibility of our product teams
Working across our 2 product teams, you will fill the role of a product operations and support specialist handling day-to-day operations and incidents like:
- Solving tickets delegated to us from 1st line support
- Debugging and investigating tickets to determine what needs to be done to fix the ticket, or what the issue is related to
- Delegating tickets that you cannot solve yourself to the appropriate 3rd line support function
You will continuously improve our ways of working by:
- Documenting known issues and resolutions to 1st line support to empower them to fix more of the tickets before they hit us
- Identifying recurring issues in the application itself and contributing to the identification of both short-term hot-fixes and long-term solutions
- Identifying recurring issues with our 3rd line support dependencies in the support chain to improve collaboration with these dependencies
- Improving the IT Service Management workflows, so that incidents are more precisely categorized when they come into the support chain, meaning that incidents can be solved faster
- Testing our IT contingency plans and whether we actually solve the issues that users have experienced
Detail-oriented with an appetite for knowledge
You have an eye for detail that grants you the ability to identify recurring errors. You are eager to gain independent problem-solving skills by learning from your colleagues, and your communicative skills allow you to optimise your relationship with 1st as well as 3rd line support, securing swift and smooth issue handling.
Additionally, you have experience with most of the following technologies:
- IT service management: ServiceNow, SolarWinds, ServiceDesk, Cherwell or similar.
- Requirements and task management: Jira, Azure DevOps Boards & Team Foundation Server
- Documentation: Confluence or similar
- Monitoring & alerting: ELK stack or similar
- Microsoft Office suite
- Screen capture software
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Product Owner, Data & Analytics Nikolaj Thiesen on +45 2631 4696.
In your new work environment, we use the following technologies:
- API client tools: Postman or similar & SOAP UI
- Database management tools such as: Workbench & MS SQL Management Studio
- NoSQL databases: MongoDB Compass
- Authentication: Open ID Connect
- Containerization: Docker
- Container orchestration: Kubernetes
- CI/CD Pipelines: Jenkins
- Load balancing: NGINX
- Installation scripts: Ansible
- Requirements: Jira
- Documentation: Confluence
- Frontend technologies: React JS, Material UI, JavaScript/TypeScript, Redux
- Test framework: Jest
- Event streaming: Confluent Kafka, K streams
- ML Frameworks: TensorFlow & PyTorch
- ML model serving: TensorFlow serving & Torch serving
- Database technologies such as:
- Relational database: MySQL
- NoSQL database: MongoDB
- Version control: Git
- Coding languages: C#, Scala, Python, & Javascript.
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.DSV.com
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Hedehusene.
Jobbet er oprettet på vores service den 16.2.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Hedehusene
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