Platform Product Owner - CRM
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København K
The Customer Relationship Management (CRM) platform plays a vital role in Maersk’s dedicated focus on customer obsession and our transformation towards becoming the global integrator of container logistics. We do that by building personalized and automated solutions that enables a seamless user experience to our customers and front-line colleagues. Since our scope and responsibilities are growing, we are looking for a strong platform product owner (PPO) with a dedicated focus on the “Lead to Agreement” steps in the customer journey and our Commercial area.
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You will join a truly ground-breaking journey towards strengthening the focus on becoming a truly customer-centric company, serving our customers' individual needs. We are committed to focus on your own development and you will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress. By joining the CRM platform team, you will join a high performing team with experienced and engaged team members that are helping and supporting each other whenever it is needed.
We value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability or religious beliefs, and we will always strive to recruit the best person for the job.
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As a Platform Product Owner your main responsibilities are to
• Define innovative solutions that directly improve our customer experience and our Sale representative’s ability to provide best in class customer engagement
• Build the bridge between Business stakeholders and Tech scrum teams to convert envisioned business outcomes to tangible technical solutions
• Ensure that our technical backlog is in line with our strategic priorities
• Engage with process leads and the wider platform community to ensure we align solutions across processes and platforms
• Act as an active part of the wider CRM platform team where we want to continuously strengthen our shared capabilities and ability to deliver great outcomes
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• 5+ years of experience with CRM (preferably Salesforce- Sales Cloud) either as an end-user or as a product manager/owner
• The position is anchored in the Business side of the CRM platform, and it does not include any hands-on technical development – however the ability to understand technical terminology and hands-on experience with Agile methodology is required
• Experience from a Commercial role (frontline or head quarter) is relevant since this will be beneficial when reviewing business requirements and identifying opportunities for improvement
• Data-driven and customer outcome-oriented approach to problem solving
• Eagerness to engage in a high performing team who wants to succeed while having fun together
• Excellent interpersonal and communication skills.
• Well organized and ability to prioritize and meet deadlines.
• Fluent in English both written and oral
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We offer
You will join a truly ground-breaking journey towards strengthening the focus on becoming a truly customer-centric company, serving our customers' individual needs. We are committed to focus on your own development and you will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress. By joining the CRM platform team, you will join a high performing team with experienced and engaged team members that are helping and supporting each other whenever it is needed.
We value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability or religious beliefs, and we will always strive to recruit the best person for the job.
Show More
Key responsibilities
As a Platform Product Owner your main responsibilities are to
• Define innovative solutions that directly improve our customer experience and our Sale representative’s ability to provide best in class customer engagement
• Build the bridge between Business stakeholders and Tech scrum teams to convert envisioned business outcomes to tangible technical solutions
• Ensure that our technical backlog is in line with our strategic priorities
• Engage with process leads and the wider platform community to ensure we align solutions across processes and platforms
• Act as an active part of the wider CRM platform team where we want to continuously strengthen our shared capabilities and ability to deliver great outcomes
Show More
We are looking for
• 5+ years of experience with CRM (preferably Salesforce- Sales Cloud) either as an end-user or as a product manager/owner
• The position is anchored in the Business side of the CRM platform, and it does not include any hands-on technical development – however the ability to understand technical terminology and hands-on experience with Agile methodology is required
• Experience from a Commercial role (frontline or head quarter) is relevant since this will be beneficial when reviewing business requirements and identifying opportunities for improvement
• Data-driven and customer outcome-oriented approach to problem solving
• Eagerness to engage in a high performing team who wants to succeed while having fun together
• Excellent interpersonal and communication skills.
• Well organized and ability to prioritize and meet deadlines.
• Fluent in English both written and oral
Show More
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 1.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- København K
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