Service Designer
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Service Designer for P&O Digital Development and AnalyticsAre you passionate about understanding people, their needs, and behaviors? Do you champion the value of human-centricity and experience? Are you excited about bringing people together on the journey toward customer-centric HR services? If so, apply today for a life-changing career at Novo Nordisk.The positionAs a Service Designer at Novo Nordisk P&O (People & Organisation), you will have the opportunity to make a significant impact on our HR services. Among other exciting projects, we are currently improving the digital solutions that support the NN hiring experience – for candidates, managers, and HR professionals alike. This means working in close collaboration with product owners and project managers, other CX & UX specialists, IT architects and developers, etc. In this role, you will:• Apply service design methods and approaches to create a superior customer experience for our HR services.• Drive a design thinking approach to Digital Development and Analytics and beyond.• Collaborate with key stakeholders across the global Novo Nordisk organization to understand customer needs.• Utilize frameworks and methods to address complex challenges in human behaviors, workflows, and processes.• Facilitate co-creative workshops and engage with internal and external stakeholders to gather insights and feedback.• Identify gaps in the customer experience and raise them for attention and resolution.• Ensure a seamless customer experience by raising red flags and suggesting process improvements.• Communicate and present designs to internal teams and customers, incorporating feedback to continuously improve the design.• Support a data-driven approach by leveraging behavioral data to understand user behavior.QualificationsTo be successful in this role, we are looking for someone with the following qualifications:• Proven experience in service design, either in-house or agency.• Strong knowledge of design thinking methodologies and tools.• Excellent communication and presentation skills, with the ability to engage and collaborate with stakeholders at all levels.• Experience in facilitating workshops and gathering insights from internal and external stakeholders.• Ability to identify and address gaps in the customer experience and suggest concrete improvements.• Proficiency in visual design tools and an understanding of visual identity principles.• Curiosity and a data-driven mindset, with the ability to leverage behavioral data to inform design decisions.• Fluent spoken and written English.About the departmentYou will join the Service Development team in the Digital Development and Analytics department of Global People and Organisation at our headquarters in Bagsværd, Denmark. Our team works closely with all corners of Novo Nordisk and the P&O organization. We value an informal and fun working environment and have a good mix of employees with different backgrounds and experiences.In collaboration with P&O management and stakeholders, we drive the P&O Digital strategy and roadmap. We shape and own the approach to customer journeys to ensure the best experience for our customers – who are primarily NN employees. We are also curious about digital innovation and constantly seek new solutions that leverage the latest trends in automation and digitalization.Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.Contact and DeadlineApply by March 3rd, 2024.For further information, please contact Senior Manager Anna Porko, +45 30 79 06 48 or [email protected], or get to know us better by visiting www.novonordisk.com/careers.
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 22.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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