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About the job
Global Prime Service Team is responsible for a day-to-day operational service and support of our Tier 1/VIP Institutional clients and partners.
The successful candidate will be responsible for a portfolio of White Labels, Introducing Brokers and Financial clients in the Nordic region and will be managing and resolving day-to-day requests, system demonstrations, training; establishing service flows and processes for the partners, as well as managing larger projects, and becoming best in class in terms of client servicing; whilst working in accordance with the banks’ values, its policies and procedures, and in compliance with all relevant legislation.
Among others you will be responsible for
- Actively participating in the development of the client service policies and standards for Saxo Bank AS clients and partners.
- Dealing with clients’ queries and resolving client issues to a high satisfaction and improving the overall customer relationship.
- Assisting with communicating to end clients via email, CRM or phone information about new product releases and/or changes to their account.
- Investigating more complex partners’ requests ensuring the clients’ needs are being satisfied.
- Effective/ Regular communication with clients about account updates and changes.
- Analysing statistics or other data to determine the level of customer service and recommending improvements.
- Taking responsibility for ad-hoc request and small projects as instructed by the Global Head of Prime Service.
- Carrying out any further tasks for which the qualifications and experience of an Account Manager are suited as directed by Saxo Bank AS.
Your profile
- Min. 2 years of Senior Account management, Middle Office or Client facing operation role in Danish banking industry.
- Experience managing a small to medium size team.
- Experience working with Data center – preferably with SDC
- Knowledge of Danish VP and settlements
- Native Danish speaker, fluent in English
- Sound knowledge of financial products offered by Saxo.
- Commitment to providing excellent customer service.
- The ability to use own initiative effectively, when appropriate.
- Ability to work well under pressure and perform comfortably in high-stress environments, consistently achieving targets.
- Excellent interpersonal and communication skills.
We offer
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer good and competitive terms of employment.
Sales within Saxo Bank
The global sales organisation is responsible for growing total realized earnings and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships.
The sales organisation is split into two main client facing groups: the software as a service business and the direct business.
We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.
How to apply
Click on the apply button above to apply. We look forward to getting to know you better!
About Saxo Bank
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.
Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:
- Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
- Always invests in the future
- Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
- Consistently wins the highest accolades for our platforms, products and service
So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 8.3.2021, men kan have været deaktiveret og genaktiveret igen.
- Sælger
- København
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