Process Improvement Partner, Commercial
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Are you ready to join an extensive digital business transformation programme which will shape all activities and areas of Vestas' global Service organisation? Are you familiar with driving change and implementations globally, and do you aspire to be designing sales & ecommerce processes? If you have proven global stakeholder engagement, process and business change capabilities, you may join us as Process Improvement Partner!
Service Digital Transformation Global Process Management
In Vestas Service, we want to be the best at servicing the renewables industry and the greatest place for working together as a global team. We are embarking a transformation journey and we want the very best people on our team.
Global Process Management is a team within Digital Transformation consisting of business process specialists responsible for developing and governing the landscape of service processes, systems and master data across our global service business. We aim to increase customer satisfaction and operational efficiency. Best practices are leveraged from across the global service business, the wider Vestas organisation and other industries. We lead process innovation across the global service improvement initiatives and major programmes.
The commercial business areas of Maintenance, Parts & Repair and Fleet Optimisation have aggressive growth plans which require specialist knowledge and experience to operationalise into efficient processes which delight our Customers and make the everyday work-life easier for our sales reps.
Responsibilities
You will be responsible for shaping activities in all areas of the Service business to reflect commercial priorities. Through identification, scoping and implementation of improvement initiatives and projects, you will drive the embedment of a lifetime, fleet-wide commercial mindset across the organisation. For the next years you spend most of your time working in one of our ambitious programmes with purpose to transform our business model and improve our global operating model. In these programmes you will be leading the commercial area for transactional sales.
Example of operational responsibilities include:
Drawing on your previous experience, and continuous monitoring of service sales best practices, you will be expected to drive change and influence the direction of the transactional Service Sales business and be heavily involved in shaping a number of strategic initiatives within the high- area such as digitalisation and transformation of the transactional business, parts as well as (T&M) services, Digital self-services (VestasOnline) and digital customer support initiatives.
Qualifications
Ideally, you have worked in a similar role as process partner, product owner or as a management consultant, e.g. with focus on commercial excellence. We expect you have:
It is an advantage if you have:
Competencies
You value collaboration, can apply cultural awareness, and you know how to engage with other roles, cultures and seniority levels. Furthermore, it is needed that you:
What we offer
We offer a key role where you get the opportunity to bridge the business with IT and drive the process support for a strategic business area in Vestas. You will be working with both large strategic change projects, whilst also driving smaller scope operational improvements, through the Business Process Management communities.
You will have great impact and influence on the profitability and development of our business. For the right candidate this position will be a platform for further professional and leadership development in a global organisation.
Additional information
Your primary work location is Copenhagen S (or alternatively Aarhus N), Denmark, and you will have the opportunity to work closely with the full global service sales team and management and Vestas' digital transformation entity. Travel between the office in Copenhagen and Aarhus can be expected. Global travel is approximately 20 days per year.
Please apply online as soon as possible and no later than 3rd of April 2020. We conduct interviews ongoing and close the position as soon as we have a found the right person.
If you have specific questions about the position, please contact the Senior Director, Global Process Management, Annette Millner (based in Denmark) at +45 26 69 25 32.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 113 GW of wind turbines in 81 countries, we have installed more wind power than anyone else.
Through our industry-leading smart data capabilities and unparalleled more than 96 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.
Together with our customers, Vestas’ more than 25.000 employees are bringing the world sustainable energy solutions to power a bright future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity.
We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.
Service Digital Transformation Global Process Management
In Vestas Service, we want to be the best at servicing the renewables industry and the greatest place for working together as a global team. We are embarking a transformation journey and we want the very best people on our team.
Global Process Management is a team within Digital Transformation consisting of business process specialists responsible for developing and governing the landscape of service processes, systems and master data across our global service business. We aim to increase customer satisfaction and operational efficiency. Best practices are leveraged from across the global service business, the wider Vestas organisation and other industries. We lead process innovation across the global service improvement initiatives and major programmes.
The commercial business areas of Maintenance, Parts & Repair and Fleet Optimisation have aggressive growth plans which require specialist knowledge and experience to operationalise into efficient processes which delight our Customers and make the everyday work-life easier for our sales reps.
Responsibilities
You will be responsible for shaping activities in all areas of the Service business to reflect commercial priorities. Through identification, scoping and implementation of improvement initiatives and projects, you will drive the embedment of a lifetime, fleet-wide commercial mindset across the organisation. For the next years you spend most of your time working in one of our ambitious programmes with purpose to transform our business model and improve our global operating model. In these programmes you will be leading the commercial area for transactional sales.
Example of operational responsibilities include:
- Manage global processes within commercial service sales, high transactional area
- Define and drive a roadmap of process improvements, in collaboration with interfacing business process specialists and business stakeholders
- Participate as business process specialist in global projects ranging from master data projects, product information systems, customer engagement and contract mgt. systems and more
- Define business requirements into Global IT development projects and programs, to ensure system workflows support commercial targets
- Evaluate IT solution designs against business requirements
- Drive Vestas Service global forum for transactional sales
Drawing on your previous experience, and continuous monitoring of service sales best practices, you will be expected to drive change and influence the direction of the transactional Service Sales business and be heavily involved in shaping a number of strategic initiatives within the high- area such as digitalisation and transformation of the transactional business, parts as well as (T&M) services, Digital self-services (VestasOnline) and digital customer support initiatives.
Qualifications
Ideally, you have worked in a similar role as process partner, product owner or as a management consultant, e.g. with focus on commercial excellence. We expect you have:
- Experience leading sales process change implementations globally
- Excellent communication skills in English, written and verbal
- Managed large projects with multiple global stakeholder groups
- Experience with digitalisation of sales channels
It is an advantage if you have:
- Worked with Service Sales in an engineering industry
- Customer or Contract Management experience
- Experience widely with processes supporting the e-commerce area
- Knowledge of common CRM processes such as opportunity management, account and contact management, CPQ (Configure, Price & Quote) as well as knowledge of customer interaction channel management such as ticketing processes etc..
Competencies
You value collaboration, can apply cultural awareness, and you know how to engage with other roles, cultures and seniority levels. Furthermore, it is needed that you:
- Know how to capture business requirements and the abilities to design how business areas should work and bridge the business and IT – seeing strategically and implementing operationally
- Can communicate in a confident and concise manner with ability to articulate concepts easily
- Are a good meeting facilitator in engaging stakeholders, e.g. through workshops
- Are willing to work on local time to assist global colleagues where needed
- Will take on accountability and work proactively to identify what needs to be done and delivering reliably to deadlines
- Work calmly under pressure, with a solution-driven mindset
What we offer
We offer a key role where you get the opportunity to bridge the business with IT and drive the process support for a strategic business area in Vestas. You will be working with both large strategic change projects, whilst also driving smaller scope operational improvements, through the Business Process Management communities.
You will have great impact and influence on the profitability and development of our business. For the right candidate this position will be a platform for further professional and leadership development in a global organisation.
Additional information
Your primary work location is Copenhagen S (or alternatively Aarhus N), Denmark, and you will have the opportunity to work closely with the full global service sales team and management and Vestas' digital transformation entity. Travel between the office in Copenhagen and Aarhus can be expected. Global travel is approximately 20 days per year.
Please apply online as soon as possible and no later than 3rd of April 2020. We conduct interviews ongoing and close the position as soon as we have a found the right person.
If you have specific questions about the position, please contact the Senior Director, Global Process Management, Annette Millner (based in Denmark) at +45 26 69 25 32.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 113 GW of wind turbines in 81 countries, we have installed more wind power than anyone else.
Through our industry-leading smart data capabilities and unparalleled more than 96 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.
Together with our customers, Vestas’ more than 25.000 employees are bringing the world sustainable energy solutions to power a bright future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity.
We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 6.3.2020, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København S
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