LEAN Partner / Project Manager
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Exciting opportunity to drive the cLEAN® agenda in Customer Complaints Center Operations
Do you have a passion for optimising key business processes? Are you a strong communicator motivated by facilitating change through working with people? Do you have a project manager background and experience with creating a LEAN (in Novo Nordisk know as cLEAN®) culture, utilizing its various tools and coaching others? If so, you might be the person we are looking for.
The position
As cLEAN® partner and project manager in Customer Complaints Center Operations, your key role will be to enable & inspire Customer Complaints Operations to "live cLEAN®" by driving continuous improvement, providing cLEAN® tools, training, and expertise, leading key projects and initiatives, and partnering with the organization across departments.
In this position you will work with
Qualifications
As a person, you are:
As we have international colleagues and stakeholders, from around the world, fluency in both spoken and written English and Danish is required.
About the department
In Customer Complaints Center Operations, we are the ‘voice of the patient’; recording, investigating and responding to customer complaints globally for both marketed and clinical products. We are more than 50 colleagues organized in 3 departments in Denmark and 1 in India, and are part of the Novo Nordisk Quality organisation. You will be reporting to the Director of CCC Operations, based in Bagsvaerd, and will be working closely with the managers and colleagues across the departments.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.
We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing and marketing.
Contact
If you have any questions about the job, please do not hesitate to call Director Eva Langetoft at +45 3075 2202.
Deadline
Please apply before 1st January, 2023.
Interviews will be conducted on an ongoing basis.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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Do you have a passion for optimising key business processes? Are you a strong communicator motivated by facilitating change through working with people? Do you have a project manager background and experience with creating a LEAN (in Novo Nordisk know as cLEAN®) culture, utilizing its various tools and coaching others? If so, you might be the person we are looking for.
The position
As cLEAN® partner and project manager in Customer Complaints Center Operations, your key role will be to enable & inspire Customer Complaints Operations to "live cLEAN®" by driving continuous improvement, providing cLEAN® tools, training, and expertise, leading key projects and initiatives, and partnering with the organization across departments.
In this position you will work with
- Identifying focus areas for process improvements, and manage and lead execution across the area as project manager or cLEAN® expert
- Developing a culture of scientific thinking, continuous improvement and cLEAN® behaviors by telling, teaching, and coaching leaders and employees.
- Driving and supporting the performance management and project prioritisation processes in the area and ensure alignment with OSQ/NNQs strategic goals and ambitions
Qualifications
- You hold a relevant Bachelor or Master’s degree within engineering, chemistry, pharmacy, business management or project management).
- You have solid analytical skills and practical experience in analysing complex business issues.
- You have 2-5 years of professional experience with business optimisation or project management, preferably from a similar position in a LEAN environment.
- You have a strong LEAN toolbox with solid practical experience applying concepts such systematic problem solving and VSM, and bring shop-floor experience from processes in or close to a manufacturing environment, e.g. laboratories analysing samples.
- You have a strong data mind-set and can translate and visualize data to support decision making.
- You are good at connecting with people at all levels of an organization and have an eye for stakeholder management.
As a person, you are:
- Comfortable with taking initiative proactively and have a strong personal drive and dedication with a ‘can-do’ attitude
- Curious about the processes and people you work with, and have a burning desire to learn new things
- Able to demonstrate attention to detail and structured in your problem-solving approach
- A team player within a diverse group of colleagues with a good sense of humour
- Great interpersonal skills are a must since the job will include considerable interaction with stakeholders and colleagues across the organisation.
As we have international colleagues and stakeholders, from around the world, fluency in both spoken and written English and Danish is required.
About the department
In Customer Complaints Center Operations, we are the ‘voice of the patient’; recording, investigating and responding to customer complaints globally for both marketed and clinical products. We are more than 50 colleagues organized in 3 departments in Denmark and 1 in India, and are part of the Novo Nordisk Quality organisation. You will be reporting to the Director of CCC Operations, based in Bagsvaerd, and will be working closely with the managers and colleagues across the departments.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.
We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing and marketing.
Contact
If you have any questions about the job, please do not hesitate to call Director Eva Langetoft at +45 3075 2202.
Deadline
Please apply before 1st January, 2023.
Interviews will be conducted on an ongoing basis.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 9.11.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Bagsværd
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