Complaint Advisor
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Bagsværd
Are you motivated by cross organisational collaboration with tasks of high business impact and often high complexity? Can you see yourself implementing new processes and setting new directions?
If yes, then you may be what we are looking for in our expanding team, apply now! The position As a Senior Complaint Advisor, you will utilise your business understanding and ability to work with global cross functional tasks, all while gaining a thorough understanding of all Novo Nordisk products and insights into various supporting processes. Main responsibilities will be to:
• handle escalated and complex customer complaints
• drive optimisation in the way we work
• support our colleagues in the affiliates as well as our local complaint associates
• interact with health authorities, including participation in audits and inspections Your work will help us ensure high quality and safe products for the patients of Novo Nordisk, and will have the real opportunity to shape and set the direction in the role. Qualifications
The ideal candidate is a strong communicator can work systematically with handling and analysing complex data and succeed with various problem solving. To succeed in this role, you:
• have an academic degree
• have experience with production and/or quality assurance, preferably in the pharmaceutical or device industry
• are fluent in both written and spoken English and be a strong communicator
• preferably have experience with audits and communication with health authorities We are searching for more than one candidate of varying background and seniority, so based on your experience and competencies we will adjust your future role and responsibilities to drive your development while securing that you help us achieve strong results. On a personal level, you are analytical, have a quality mind-set and thrive with optimising and simplifying processes. You are a team player that succeed in daily tasks balancing by the ability to drive and contribute to projects. About the department
The Customer Complaint Centre Support department is responsible for investigating customer complaints from both marketed products and products used for clinical trials. Furthermore, the department handles surveillance and trending of customer complaints and potential and actual recalls. The department is in Bagsværd and is part of Novo Nordisk Quality and you will be part of a team with currently 10 dedicated colleagues and report to the senior manager in the Complaint Support Team. Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact
For further information on the role, please contact Senior Manager Tejs Skarregaard, +45 30776576
Deadline
10 December 2023 We will review applications on an ongoing basis, so do not hesitate to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
If yes, then you may be what we are looking for in our expanding team, apply now! The position As a Senior Complaint Advisor, you will utilise your business understanding and ability to work with global cross functional tasks, all while gaining a thorough understanding of all Novo Nordisk products and insights into various supporting processes. Main responsibilities will be to:
• handle escalated and complex customer complaints
• drive optimisation in the way we work
• support our colleagues in the affiliates as well as our local complaint associates
• interact with health authorities, including participation in audits and inspections Your work will help us ensure high quality and safe products for the patients of Novo Nordisk, and will have the real opportunity to shape and set the direction in the role. Qualifications
The ideal candidate is a strong communicator can work systematically with handling and analysing complex data and succeed with various problem solving. To succeed in this role, you:
• have an academic degree
• have experience with production and/or quality assurance, preferably in the pharmaceutical or device industry
• are fluent in both written and spoken English and be a strong communicator
• preferably have experience with audits and communication with health authorities We are searching for more than one candidate of varying background and seniority, so based on your experience and competencies we will adjust your future role and responsibilities to drive your development while securing that you help us achieve strong results. On a personal level, you are analytical, have a quality mind-set and thrive with optimising and simplifying processes. You are a team player that succeed in daily tasks balancing by the ability to drive and contribute to projects. About the department
The Customer Complaint Centre Support department is responsible for investigating customer complaints from both marketed products and products used for clinical trials. Furthermore, the department handles surveillance and trending of customer complaints and potential and actual recalls. The department is in Bagsværd and is part of Novo Nordisk Quality and you will be part of a team with currently 10 dedicated colleagues and report to the senior manager in the Complaint Support Team. Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact
For further information on the role, please contact Senior Manager Tejs Skarregaard, +45 30776576
Deadline
10 December 2023 We will review applications on an ongoing basis, so do not hesitate to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 22.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Bagsværd
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