Major Incident Manager
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Bagsværd
Are you ready to take the helm in managing major incidents and ensuring seamless IT service operations? Global IT Support (GITS) is seeking a dynamic and talented Major Incident Manager (MI) to join our global team. Is it your profile we are describing? Then we cannot wait to meet you. Apply below! Behind the title As an MI Manager, you play a crucial role in ensuring the delivery of the best 24/7 IT service. You will work in a team led by two senior Major Incident Managers and distributed between Denmark and India and will be based in Bagsværd, Denmark. Your primary action will be operating the Major and Critical incidents which may occur across the entire organization. Key responsibilities include : Support and handle Major and Critical incidents related to a broad range of technologies across Novo Nordisk, established in shifts within Danish working hours. Handle Major Incidents and drive them towards resolution. You, as part of the team, will also be the first point of contact for all Major Incidents within the Global organization, taking care of the creation and management of an MI bridge during all outages. Support the continuous development, improvement, and optimization of our operational stability Ensure that all tasks are executed in compliance with internal and external regulations, quality requirements, and completed according to the agreed objectives. Perform timely and effective communication to stakeholders Interact with vendors, line of business customers, and management teams at all levels of the organization In this role, you will be at the forefront of handling Major and Critical incidents across Novo Nordisk's diverse technology landscape. This involves not only running the process for Major Incidents in Novo Nordisk according to defined protocols but also actively driving them towards resolution. Which competencies are we looking for?
We are looking for a candidate who can fulfil most of the following requirements for this position: Master’s or MBA or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration) or equivalent job experience 1-2 years of experience in major incident management or a related field, demonstrating proficiency in handling critical situations Strong understanding of IT processes, with knowledge in frameworks such as ITIL, COBIT, or similar Bonus points for familiarity with ITIL V4, showcasing an advanced understanding of the latest industry standards Preferred background in enterprise IT, coupled with a broad knowledge of IT technologies Basic grasp of Agile principles, methodologies, and events, complemented by excellent communication skills essential for effective collaboration As a candidate for this role, you will bring a high level of self-motivation and personal drive to the team, demonstrating your ability to handle a multitude of tasks simultaneously. About the area/Department Global IT Support is anchored within the DD&IT organization and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have three products and ten teams driving operations globally. The products cover End User Support Experience, Service Operation Excellence, and Regional IT Services. By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, operations and platforms in Novo Nordisk. Be part of the Novo Nordisk family
Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 57,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.
Contact
If you want to know more, please each out to Lennart Qvist Norén [email protected]
Deadline
10 December 2023 Feeling overwhelmed by job requirements and doubting if you're 100% qualified? Don't let it stop you! We encourage you to apply anyway, as your profile could surprise us and fit our needs better than you think. So, take the leap and submit your application. To ensure a fair and equal recruitment process, please refrain from adding a picture in your CV.
Please note that we are conducting interviews on a rolling basis, and we might close the position as soon as we find the relevant candidate. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
We are looking for a candidate who can fulfil most of the following requirements for this position:
Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 57,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.
Contact
If you want to know more, please each out to Lennart Qvist Norén [email protected]
Deadline
10 December 2023 Feeling overwhelmed by job requirements and doubting if you're 100% qualified? Don't let it stop you! We encourage you to apply anyway, as your profile could surprise us and fit our needs better than you think. So, take the leap and submit your application. To ensure a fair and equal recruitment process, please refrain from adding a picture in your CV.
Please note that we are conducting interviews on a rolling basis, and we might close the position as soon as we find the relevant candidate. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 22.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Bagsværd
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