Senior Project Manager
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Senior Project Manager
Are you ready to take Customer Complaint Support to next level in Novo Nordisk by reducing response time and optimize our service for our customers? Are you longing to take the driver’s seat in developing our department to the next level? Can you translate business needs into projects? If so, you may be the person we are looking for to drive LEAN projects in Customer Complaint Center!
Apply to join our company and be part of a life-changing career !
About the department
Customer Complaint Centre (CCC Support and CCC Operations) is part of Operations & Staffs Quality (OSQ) in Novo Nordisk Quality. We are striving to deliver the highest quality to patients supporting all Operations and Staffs areas.
This role will have you work in CCC Support. A department of approx. 30 colleagues with diverse backgrounds. The department is responsible for processes ensuring handling of global customer complaints, on-going surveillance, effective handling of potential and actual recall situations.
The position
As a Senior Project Manager you will be the Champion leading the CCC project portfolio together with CCC management, including projects from low to high risk/complexity/impact.
Among your daily tasks you will:
Qualifications
You will be a catalyst for change with demonstrated strong skills in change management and have a high drive for continuous improvement. We are seeking for someone with a collaborative approach enjoying working in cross-functional teams and in an international environment while able to work with high independency and structure.
To succeed in this role, you:
On a personal level you have leadership competences (especially within collaboration across boundaries, inspiring and motivating, innovation and continuous improvement) and strong communication and presentation skills.
Finally, as you will be interacting with our affiliates across the globe, you have a very good understanding of different cultures and behaviours and proven ability to work across and facilitate cross organizational groups from different cultures.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
Should you have any additional questions you can contact hiring director Nick Thomsen – tel. +45 30797859
Deadline
31 December 2022
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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Are you ready to take Customer Complaint Support to next level in Novo Nordisk by reducing response time and optimize our service for our customers? Are you longing to take the driver’s seat in developing our department to the next level? Can you translate business needs into projects? If so, you may be the person we are looking for to drive LEAN projects in Customer Complaint Center!
Apply to join our company and be part of a life-changing career !
About the department
Customer Complaint Centre (CCC Support and CCC Operations) is part of Operations & Staffs Quality (OSQ) in Novo Nordisk Quality. We are striving to deliver the highest quality to patients supporting all Operations and Staffs areas.
This role will have you work in CCC Support. A department of approx. 30 colleagues with diverse backgrounds. The department is responsible for processes ensuring handling of global customer complaints, on-going surveillance, effective handling of potential and actual recall situations.
The position
As a Senior Project Manager you will be the Champion leading the CCC project portfolio together with CCC management, including projects from low to high risk/complexity/impact.
Among your daily tasks you will:
- Lead the CCC project portfolio
- Proactively identify new opportunities for improvement projects in CCC
- Drive the LEAN agenda and its implementation in CCC
- Active build across functional collaboration within OSQ
- Act as a mentor and guiding star for less experienced PMs in CCC and in OSQ
Qualifications
You will be a catalyst for change with demonstrated strong skills in change management and have a high drive for continuous improvement. We are seeking for someone with a collaborative approach enjoying working in cross-functional teams and in an international environment while able to work with high independency and structure.
To succeed in this role, you:
- Preferably hold a Master’s degree (business, engineering, pharmacy etc)
- Have Project Management experience
- Preferably extensive experience with LEAN
- Have experience in customer services within a large organization
- Are fluent in English speaking and writing
- Preferably have documented experience in application of systematic problem solving and statistical methods
On a personal level you have leadership competences (especially within collaboration across boundaries, inspiring and motivating, innovation and continuous improvement) and strong communication and presentation skills.
Finally, as you will be interacting with our affiliates across the globe, you have a very good understanding of different cultures and behaviours and proven ability to work across and facilitate cross organizational groups from different cultures.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
Should you have any additional questions you can contact hiring director Nick Thomsen – tel. +45 30797859
Deadline
31 December 2022
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 10.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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