Functional Product Manager (FPM) - Customer Integration - Lead Logistics – Share
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København K
The functional product manager is responsible to drive business outcomes for our customers and Maersk in terms of the Shared Capabilities of the Customer Integration processes, delivered within the customer experience function.The role is responsible for the global processes, tools and applications related to the customer experience within the scope of Lead Logistics Customer Integration.
Customer Integration includes all capabilities that relate to the Integration of the customer, incoming and outgoing, bridging execution with technology.
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This is an exciting role. You will be responsible for define, create and implement global processes for customer integration capabilities. You are accountable for lead and develop strategic direction for customer service, enhancing digitization and automation journey.
We offer an exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
We are pioneering a new integrated approach towards customers spreading across ocean, logistics and digital services requiring thinking out of the box and willingness to go new ways to move us forward.
Maersk is fast-paced, challenging and with an international atmosphere where the environment is focused on high performance, results, and respect for our employees.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
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You will be leading functional product ideation, development and launch through developing and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms. You lead and deliver epics for tech development to the platform product owner. Coordinate with business product owner as needed. You collaborate with business product teams to design and define the operability of new products and take part in the new product. You will also plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity.
Other key tasks:
• Sign off the developed functionalities for release to a customer service function, customers and external parties.
• Lead and own the development of training material for all operational platforms – existing and future.
• Support customer implementation and migration and exception sign off in customer and location operations.
Process governance
• Govern the process to ensure it meets the required quality and compliance standards.
• Set up and coordinate documentation and knowledge sharing portals for user guides and information that users can use.
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The ideal candidate will have solid overall supply chain experience within a large SCM account management role/operations/SCM product management.
Furthermore you:
• Have thorough knowledge of end-to-end logistics processes and products/services.
• Solid industry experience with insight into customer and market developments.
• Ability to convert complex processes into tangible outcomes.
• Ability to collaborate across platform teams and various CX and Product teams in Maersk.
• Ability to maintain the right balance between future vision/strategy and more tactical items.
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Customer Integration includes all capabilities that relate to the Integration of the customer, incoming and outgoing, bridging execution with technology.
Show More
We offer
This is an exciting role. You will be responsible for define, create and implement global processes for customer integration capabilities. You are accountable for lead and develop strategic direction for customer service, enhancing digitization and automation journey.
We offer an exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
We are pioneering a new integrated approach towards customers spreading across ocean, logistics and digital services requiring thinking out of the box and willingness to go new ways to move us forward.
Maersk is fast-paced, challenging and with an international atmosphere where the environment is focused on high performance, results, and respect for our employees.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Show More
Key responsibilities
You will be leading functional product ideation, development and launch through developing and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms. You lead and deliver epics for tech development to the platform product owner. Coordinate with business product owner as needed. You collaborate with business product teams to design and define the operability of new products and take part in the new product. You will also plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity.
Other key tasks:
• Sign off the developed functionalities for release to a customer service function, customers and external parties.
• Lead and own the development of training material for all operational platforms – existing and future.
• Support customer implementation and migration and exception sign off in customer and location operations.
Process governance
• Govern the process to ensure it meets the required quality and compliance standards.
• Set up and coordinate documentation and knowledge sharing portals for user guides and information that users can use.
Show More
We are looking for
The ideal candidate will have solid overall supply chain experience within a large SCM account management role/operations/SCM product management.
Furthermore you:
• Have thorough knowledge of end-to-end logistics processes and products/services.
• Solid industry experience with insight into customer and market developments.
• Ability to convert complex processes into tangible outcomes.
• Ability to collaborate across platform teams and various CX and Product teams in Maersk.
• Ability to maintain the right balance between future vision/strategy and more tactical items.
Show More
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 20.8.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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Statistik over udbudte afdelingsleder i København K over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
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