Senior Service Designer
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Bagsværd
Are you passionate about understanding people, their needs, and behaviours – and do you know how to transform this understanding into improvements for people using our HR services? Do you champion the value of human-centricity and experience? Do you get excited at the prospect of bringing people together across the organisation on the journey toward customer centric HR services? Apply today and join us in Bagsværd for a life-changing career in Novo Nordisk.
The position
We are looking for a Senior Service Designer to join our growing team in Global People & Organisation (P&O). You will work alongside Customer Experience, Change Management and Process Development experts. As a Senior Service Designer, you have a key role in improving P&O’s digital services. You will often be the backbone on projects from beginning to end. You will independently plan, prioritise, and deliver service design activities for our HR services.
Your main responsibilities will be to:
Qualifications
To thrive and succeed in this role, we expect you to have the following qualifications:
About the department
You will join the Digital Services team in Global People and Organisation, reporting to the Vice President, located in Bagsværd. The team works closely together with all corners of Novo Nordisk and the Global P&O organisation. We are a good mix of employees with different backgrounds and experience, and value an informal and fun working environment. In collaboration with P&O management and stakeholders we drive the P&O Digital strategy & roadmap, meaning facilitating and driving the right strategic choices, but also ensuring the execution of the roadmap towards measurable impact. In addition, we are shaping and owning customer journeys ensuring our customers get the best experience from our P&O Services, including aligning our key P&O metrics to measure customer experience. We are curious about Digital Innovation, developing new solutions building on the latest trends within automation and digitalisation across the entire P&O organisation.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without letting perfection standing in the way of good. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
For further information, please contact Anna Porko, Customer Experience Manager at +45 3079 0648 or Dennis Olsson, VP, P&O Digital Services at +45 3079 1053.
Deadline
8 January 2023. We shall conduct interviews on an ongoing basis, so please submit your application as soon as possible.
You do not need to attach a portfolio or a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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The position
We are looking for a Senior Service Designer to join our growing team in Global People & Organisation (P&O). You will work alongside Customer Experience, Change Management and Process Development experts. As a Senior Service Designer, you have a key role in improving P&O’s digital services. You will often be the backbone on projects from beginning to end. You will independently plan, prioritise, and deliver service design activities for our HR services.
Your main responsibilities will be to:
- Identify and champion service design frameworks that fit best to specific project needs and help bring clarity to complex challenges in human behaviours, relationships, workflow and processes, and drive decision making (e.g., customer journeys, service blueprints, ecosystem maps).
- Orchestrate and lead co-creation workshops and research initiatives with Novo Nordisk employees and stakeholders to support the analysis of current services and the design of improved/new services.
- Identify new opportunities for CX within P&O to support the organisation more efficiently and effectively.
- Support setting up a listening map and relevant metrics to help monitor service performance through time.
- Help create the long-term customer experience strategy including an engaging vision based on collected insights.
- Help shape and develop practice of service design through methods and tools within P&O, and upskilling colleagues.
- Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with colleagues.
Qualifications
To thrive and succeed in this role, we expect you to have the following qualifications:
- Be a skilled professional with solid experience in the field of service design, either in-house or agency
- Champion and spread the love for (service) design thinking, human centricity, and co-creation
- Be a strong facilitator and presenter in English.
- Strong people and teamwork skills, ability to work effectively within a team and independently
- Experience in design thinking approach and different methodologies.
- Excellent stakeholder manager with the ability to establish connections with various groups of stakeholders.
About the department
You will join the Digital Services team in Global People and Organisation, reporting to the Vice President, located in Bagsværd. The team works closely together with all corners of Novo Nordisk and the Global P&O organisation. We are a good mix of employees with different backgrounds and experience, and value an informal and fun working environment. In collaboration with P&O management and stakeholders we drive the P&O Digital strategy & roadmap, meaning facilitating and driving the right strategic choices, but also ensuring the execution of the roadmap towards measurable impact. In addition, we are shaping and owning customer journeys ensuring our customers get the best experience from our P&O Services, including aligning our key P&O metrics to measure customer experience. We are curious about Digital Innovation, developing new solutions building on the latest trends within automation and digitalisation across the entire P&O organisation.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without letting perfection standing in the way of good. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact
For further information, please contact Anna Porko, Customer Experience Manager at +45 3079 0648 or Dennis Olsson, VP, P&O Digital Services at +45 3079 1053.
Deadline
8 January 2023. We shall conduct interviews on an ongoing basis, so please submit your application as soon as possible.
You do not need to attach a portfolio or a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 14.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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