Problem Manager
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Problem Manager
Are you ready to scale up your career within IT Problem Management in an Agile and global organisation?
Do you want to be important in shaping the future of Problem Management by running a function directly impacting thousands of users in a company that helps millions of people living with diabetes, obesity and rare blood diseases? Apply today to join our team!
What’s in it for you?
We are looking for a Problem Manager for our Operational Excellence team located in Denmark, who would be the main responsible for Problem Management with the guidance of the Product Owner of Operational Excellence.
Key responsibilities would include:
This role also brings the responsibility of ensuring that all the associated tasks are executed in compliance with internal and external regulations, quality requirements and completed according to the agreed objectives. Along with that, you will be engaging timely and effective communication to the Global stakeholders.
You will be part of a fully Agile global delivery team that continually focuses on developing, improving, and optimizing our operational stability. This will require you to be working closely with the rest of the delivery team composed by Major Incident Managers, Change Manager, Scrum Master, Product Owner, and organizational colleagues
Do you have what it takes?
To be successful in this role, we expect you to have the following:
As a person, you can set direction and communicate a compelling purpose and vision with passion and urgency on all levels of the organisation, translating strategy into ambitious goals with clear priorities. You have excellent stakeholder management skills, structured and focused mindset together with high levels of Execution Power. Furthermore, you count with demonstrate agility and adapt quickly to changes, excellent interpersonal skills to navigate in a global organisation as well as strong analytical and networking skills.
The team is waiting for you
G lobal IT Support is anchored within the Digital, Data & IT (DD&IT) organisation and has employees based in more than 80 countries across the globe. In Global IT Support, we work Agile in all the 4 product areas: Global OnSite Support, Global Service Desk, Shared Support Solutions and Operational Excellence. You will be part of a continuous journey to deploy and improve the Agile organisation and competencies.
By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and plat forms in Novo Nordisk. We work in a truly global organisation based on Agile principles and continuously strive to improve our ways of working.
Join the Novo Nordisk family
Novo Nordisk is a global healthcare company headquartered in Denmark. For almost 100 years, we have been driving change to defeat diabetes and other
serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.
Contact
If you want to know more, please reach out to:
Jonas Hansen [email protected] (Product Owner Operational Excellence)
Enrique Liarte [email protected] (People Leader Global IT Support)
Deadline
8 January 2023.
To ensure a fair and equal recruitment process, please, refrain from adding a picture in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Are you ready to scale up your career within IT Problem Management in an Agile and global organisation?
Do you want to be important in shaping the future of Problem Management by running a function directly impacting thousands of users in a company that helps millions of people living with diabetes, obesity and rare blood diseases? Apply today to join our team!
What’s in it for you?
We are looking for a Problem Manager for our Operational Excellence team located in Denmark, who would be the main responsible for Problem Management with the guidance of the Product Owner of Operational Excellence.
Key responsibilities would include:
- process maintenance and optimisation
- driving the problems towards resolution in a more operational perspective.
- being the first point of contact for all the Problems in the organisation.
This role also brings the responsibility of ensuring that all the associated tasks are executed in compliance with internal and external regulations, quality requirements and completed according to the agreed objectives. Along with that, you will be engaging timely and effective communication to the Global stakeholders.
You will be part of a fully Agile global delivery team that continually focuses on developing, improving, and optimizing our operational stability. This will require you to be working closely with the rest of the delivery team composed by Major Incident Managers, Change Manager, Scrum Master, Product Owner, and organizational colleagues
Do you have what it takes?
To be successful in this role, we expect you to have the following:
- Education M.Sc., BA, or similar graduate degree in relevant field (Software Engineering, Computer Science, etc.)
- ITIL Expert
- Strong quality and compliance mindset
- Knowledge in Core IT services and Agile methods
- Preferred enterprise IT experience and a broad IT technology knowledge
- 5+ years of experience with Problem management, Major Incident Management or similar
As a person, you can set direction and communicate a compelling purpose and vision with passion and urgency on all levels of the organisation, translating strategy into ambitious goals with clear priorities. You have excellent stakeholder management skills, structured and focused mindset together with high levels of Execution Power. Furthermore, you count with demonstrate agility and adapt quickly to changes, excellent interpersonal skills to navigate in a global organisation as well as strong analytical and networking skills.
The team is waiting for you
G lobal IT Support is anchored within the Digital, Data & IT (DD&IT) organisation and has employees based in more than 80 countries across the globe. In Global IT Support, we work Agile in all the 4 product areas: Global OnSite Support, Global Service Desk, Shared Support Solutions and Operational Excellence. You will be part of a continuous journey to deploy and improve the Agile organisation and competencies.
By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and plat forms in Novo Nordisk. We work in a truly global organisation based on Agile principles and continuously strive to improve our ways of working.
Join the Novo Nordisk family
Novo Nordisk is a global healthcare company headquartered in Denmark. For almost 100 years, we have been driving change to defeat diabetes and other
serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.
Contact
If you want to know more, please reach out to:
Jonas Hansen [email protected] (Product Owner Operational Excellence)
Enrique Liarte [email protected] (People Leader Global IT Support)
Deadline
8 January 2023.
To ensure a fair and equal recruitment process, please, refrain from adding a picture in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 12.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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